Find the missing product data that blocks postage, customs and listings

Every product should carry the data that postage, customs, VAT and the marketplaces ask for. MarketplaceHQ 365 shows what is missing, and how complete you are, for each area or marketplace.

• Areas: postage, customs, VAT, product safety (GPSR), toy safety, eBay listings, Amazon listings, and packaging and EPR fields for Germany and France.
• Combined views for eBay UK and EU, and Amazon UK, Germany and France, so you can ask "what stops me listing this on Amazon Germany?"
• A percentage complete for each view, a list of which products lack which field, and a link straight to the product to fix it.
• Each requirement shows where it comes from. Where we could only partly confirm a requirement, it is marked unconfirmed until you confirm or relax it.
• Made-to-order products such as study guides and puzzle books are left out of toy safety checks.

The checks cover the data a UK seller is usually asked for, and they test the values, not just whether a box is filled.

• Weight, packaging weight, product size and packed size, and postage size
• Commodity (tariff) code of 6 to 10 digits, country of origin, customs description, duty category and VAT class
• EAN with a correct check digit, or "Does not apply" where eBay allows it; MPN; condition; brand and supplier
• Manufacturer and EU responsible person details for GPSR, with a business-wide default so you enter them once
• Minimum age, CE and UKCA marks, safety warnings, and flags for electrical and battery products under EPR
• A stored value that breaks a rule, such as a four-digit tariff code, an unknown country or an EAN with a bad check digit, counts as missing and is listed as invalid.

Download the products that are missing data as an Excel (.xlsx) or CSV file, fill it in, and upload it. You can also fix one product at a time or in bulk on screen.

• Missing cells are highlighted in amber and required columns have an orange heading. Lists such as postage size, condition and country come as drop-downs.
• On upload, you get a preview first. It lists every problem by row number (an unknown SKU, a bad tariff code, a SKU twice in the file) and saves nothing until you confirm.
• Files up to 5 MB and 20,000 rows. Formulas are not run, and files with macros or in the old .xls format are refused.
• Every change is checked against the same rules as the on-screen forms.

For products imported from your Amazon listings, or linked to one, the system can pull product details from Amazon and fill in what you are missing.

• It can fill the title, images, description, bullet points, brand, Amazon product type, ASIN, EAN and variations.
• It only fills blanks. A value from your old system, typed by a person or already filled is never replaced unless you choose that field to overwrite.
• You see a preview first. Every change is logged with where it came from, and a run can be undone.
• Images stay on Amazon's servers and are linked, not copied.
• It only reads from Amazon. Nothing is sent to Amazon. It is switched off until you turn it on, and there is a "Pull from Amazon" button on a single product.

A T-shirt in six sizes is six SKUs. Variant groups put them under one master product so you can see and manage the design as a whole.

• Each size keeps its own SKU, stock, listings and channel links. Grouping never changes stock.
• The system suggests groups from product titles and SKUs (for example Age 9-10, S, M, L, XL or colours), and a person confirms each one. Nothing is grouped automatically.
• A toy's "Ages 8-14" is read as who it suits, not as a clothing size. Exam board, level and subject on study guides are treated as different products.
• Group created in error? Undo it and each size goes back as it was.
• Groups are kept in your catalogue. They are not sent to Amazon as variation listings.