MarketplaceHQ 365

Every order, every listing, every price. One calm screen.

MarketplaceHQ 365 brings your orders, stock, postage labels, repricing and customer messages together, and hands the routine work to automation so your team deals only with what needs a person.

Get early accessSee what it does

Built by a working UK seller, for the way sellers actually work.

The screen shown is an illustration with sample data. See what is built today.

One login, one stock count Price decisions in under a second Shadow mode before anything goes live Two-factor sign-in and an audit log
Four separate tools with stock figures that disagree, compared with one hub holding a single stock countOrder toolStock toolRepricerShared inboxstock 14stock 9stock 11stock ?MarketplaceHQ 365OrdersStockPricesMessagesone stock count12 in stock
The problem

Four tools, four tabs, and a stock count that never quite agrees

Most multichannel sellers run an order tool, a stock tool, a repricer and a shared inbox. Each one holds its own version of the truth, so someone spends the day reconciling them.

  • One tool instead of four. One login, one stock count, one place to look.
  • Automate the routine. Courier choice, label printing, stock sync, common warnings and common customer questions are handled by rules and AI, with a person kept in the loop for anything sensitive.
  • Go live safely. Every channel starts in shadow mode: it reads and compares, and writes nothing to a marketplace until you switch that channel on.
How it fits together

Everything in, everything out, through one hub

Orders, stock and messages come in from each channel. Labels, tracking and replies go back out. Your team works from one queue in the middle.

Orders, stock and messages flow from your marketplaces into one MarketplaceHQ 365 hub, and labels, tracking and replies flow back outAmazon UKAmazon DEAmazon FRYour web shopMore channelsAmazon Buy Shipping labelsYour own courier accountsTracking back to marketplaceReplies to customersMarketplaceHQ 365one login, one stock countOrder queueStock ledgerRepricing engineCustomer inboxorders, stock, messages inlabels, tracking, replies out
What it does

Four jobs that used to need four systems

Orders, labels and one stock count

Orders from every channel in one queue. A rule engine picks the courier and service for each one, and anything it cannot place goes to review instead of guessing. One stock ledger records every movement and tells each channel what it needs to know.

  • Book and print labels through your own courier accounts, with tracking sent back
  • Reservations for open orders and safety buffers per channel, so you never oversell
  • Made-to-order products marked always available
  • Scan to pack at the bench
More about orders and stock
An order queue where courier rules have picked a service for each order, beside a stock ledger with reserved stockOrder queue4 of 212 todayOrderChannelCourier pickedStatus203-4471Amazon UKTracked 24Label ready26-1208Amazon DEStandard 48HLabel ready#1021Web shopNext dayLabel ready203-1193Amazon FRNo postage sizeNeeds a lookCourier rule matchedChannelAmazon UKWeightunder 1 kgSizelarge letterPicksTracked 24Stock ledger · SKU TG-4410On hand48Reserved for open orders-6Safety buffer (Amazon DE)-2Available to sell40Stock sent to every channelevery movement recordedAmazon UK40Amazon DE38Amazon FR40Web shop40

Repricing that decides in under a second, and never breaks your floor

Strategies for winning the Buy Box, maximising margin, staying under a competitor or clearing stock. The engine answers in well under a second, and every change is logged with the trigger, the rule used and how long it took.

  • Hard floors and ceilings, built from landed cost and minimum margin
  • A drop of more than 25% in one step needs a person to approve it
  • A suspicious competitor price pauses the item and raises an alert
  • Simulate a strategy before it touches a real price
More about repricing
A price chart that follows a competitor but never crosses the floor price, with a log explaining each changePrice over the last 24 hours · SKU TG-2210strategy: win the Buy Boxfloor £11.90 (landed cost + margin)suspicious price: pausedour pricelowest competitorWhere the time goesCompetitor offer changes0 sMarketplace tells usmarketplaceMarketplaceHQ 365 decidesunder 1 sNew price livemarketplaceRepricing log09:14£12.49 → £12.29 · undercut by 20p · 0.3 s10:02£12.29 → £12.79 · competitor gone · 0.2 s11:40held at £11.90 · floor reached13:05paused · competitor price looks wrong

A customer inbox that drafts the easy replies and escalates the rest

Every customer message from every channel in one thread view, beside the customer's orders. AI drafts replies from the real order record and your own policies. Refunds, complaints, legal threats and anything unusual always go to your team and are never auto-sent.

  • Order status, tracking and stock questions answered from the data
  • Start with every draft approved by a person; turn on auto-send per question type when you trust it
  • Set the tone, returns rules and what the assistant may promise
More about the customer inbox
A customer inbox thread with an AI-drafted reply ready to approve, and a sensitive refund request escalated to a personInbox3 need youHas my order shipped?Amazon UKdraft readyRefund requestAmazon DEescalatedChange my addressWeb shopdraft readyIs this in stock?Amazon FRauto-sentOrder 203-4471 · Amazon UKdespatched yesterdayHi, has my order shipped yet?It was due Friday.Draft reply · from the real order recordHi, thanks for getting in touch. Your order left usyesterday with Tracked 24 and tracking is[tracking link]. It should arrive within 2 workingdays.Approve and sendEditmatches policyRefund request · never auto-sentRefunds, complaints, legal threats and anythingunusual wait for a person on your team.Assigned to: Jordan

Decide what to buy, and write the listings to sell it

Upload a supplier spreadsheet and each line is checked against your own sales velocity, margin, days of cover and minimum order quantity, then marked buy, hold or skip with the reasons. Draft and improve titles, bullets and descriptions to each marketplace's rules, with an automatic checker before anything is published.

  • Verdicts from your own sales history, not a generic score
  • Banned phrases, length limits and age wording caught before a listing goes live
  • Compare a new draft with the old listing before you replace it
More about sourcing and listings
A supplier spreadsheet marked buy, hold or skip against your own sales history, and a listing draft passing a rules checkSupplier sheet · 312 lines checkedagainst your sales historyProductCostSold / 30dDays coverMarginVerdictBlocky puzzle 500pc£4.2061938%BuyCard game: Dragons£6.80124131%HoldColour book A4£1.10312044%SkipWooden train set£14.5028629%BuyPlush fox 30cm£5.900—40%SkipHold: 41 days of cover already. Skip: no sales in 90 days.Listing draft · Amazon DEBlocky Puzzle, 500 Teile, Weihnachtsmotiv,für Erwachsene und Kinder ab 10 Jahrentitle · 86 of 200 charactersLength within limitNo banned phrasesAge wording presentBefore you replace itCurrentNew draft
Also inside

The rest of a seller's day, handled

Alerts, triagedWarnings from your marketplaces land in one list. Known ones are fixed automatically, the rest are assigned to a member of staff, and critical issues are never ignored.
Postage labelsBook and print labels through your own courier accounts, send tracking back to the marketplace, and scan to pack at the bench.
Connections pageAdd every marketplace login and API key in one place. Secrets are encrypted and are never shown again after saving.
Shadow modeEach channel starts read-only so you can compare against your current system before you switch it live.
A stock ledger, not a numberEvery sale, return, goods-in and stock take is recorded, so you can see why a figure is what it is.
Mobile apps Coming sooniPhone and Android apps for alerts, orders, stock warnings and approvals are planned. Not available yet.
A log of whyEvery price change, courier choice and automatic fix records what triggered it and which rule was used.
What's new

Five features being added now

Built around the things that quietly cost sellers money. Each one is labelled honestly with where it stands.

In testing built and running on our own live trading account, not yet released to customers. Read what each one does.

The dashboard

One screen that tells you what needs doing today

Counts you can act on, not vanity charts. Here is each function and where it stands; the staff screens are built and running on our private test system.

Orders ready to despatchIn testing

How many orders have a label ready and are waiting at the bench.

Orders in the last 24 hoursIn testing

A rolling count of what has come in across every channel.

Orders by statusIn testing

New, awaiting stock, label ready, despatched and on hold, at a glance.

Stock run-out warningsIn testing

Lines that will run out within 4 hours and within 4 days, based on current sales speed and open orders.

SKUs out of stockIn testing

Everything at zero, with the channels it is still listed on.

Alerts needing a personIn testing

Flagged and critical alerts that automation could not fix, assigned to a member of staff.

Channel listIn testing

Each connected channel with its mode (shadow or live) and last sync.

Margin gaps and loss reportIn testing

Orders and lines sold below your target margin, or at a loss, with the reason.

Profit per orderIn development

Profit on each order after marketplace fees, postage and cost of goods.

Repricing activityIn development

How many price decisions were made, how fast, and what changed.

Buy Box countComing soon

How many of your listings hold the Buy Box right now, per marketplace.

Messages to respond toComing soon

Customer messages waiting for a reply, with drafts ready to approve.

RevenueComing soon

Sales today, this week and this month, by channel.

Live orders feedComing soon

Orders arriving in real time as each marketplace reports them.

In testing built and running on our private test system, not yet released to customers   In development being built now   Coming soon on the roadmap

More about the dashboard and mobile apps
Mobile apps

Manage on the go Coming soon

iPhone and Android apps are planned, so the things that cannot wait reach you wherever you are: alerts that need a person, orders ready to despatch, stock run-out warnings, and price drops or replies waiting for your approval.

  • Alerts and critical warnings as notifications
  • Orders ready to despatch and orders in the last 24 hours
  • Stock run-out warnings at 4 hours and 4 days
  • Approve or hold a big price drop or a drafted reply

The apps are not available yet. Early-access customers will be the first to try them.

Integrations

Every Amazon marketplace, plus the channels and couriers UK sellers use

Amazon UK, Germany and France are live today, with Amazon Buy Shipping for labels and a direct import from your current system. The rest is being built in order of demand, and we say plainly where each connection stands.

LiveIn developmentComing soonDone for you
See every connection and its status
Marketplaces, couriers and imports arranged around the MarketplaceHQ 365 hub, coloured by statusAmazon UKAmazon DEAmazon FRAmazon ITAmazon ESAmazon NLEvriRoyal MailDPD UKUPSBuy Shipping labelsDirect importFile import
Switching

Move over without stopping your shop

You do not start from a blank screen, and nothing goes live until you say so.

1

Connect

Add your marketplace and courier logins on the Connections page. Each one is tested before it is saved.

2

Import

We pull your products, stock levels and rules out of your current system and load them in. If your tool can export a file, we load that for you.

3

Shadow, then live

Run beside your old system, compare results, then switch channels on one at a time.

Want it done for you?

Managed set-up: we connect your channels, import your products, stock and order history from your current system, configure everything and run it side by side with your old tool until you are happy to switch. Priced per project.

See managed set-up
Security

Built for staff access you can trust

Staff sign in with a password and two-factor authentication.
Roles for owner, admin and viewer, so only the right people see keys and settings.
Saved API keys and logins are encrypted and never displayed again.
An audit log records who did what.
Each customer account is kept in its own separate data space.
Pricing

Simple pricing based on your monthly orders

Every feature on every plan. Early-access pricing will be confirmed before launch.

Up to 100 orders a month
£29 per month + VAT

For sellers just getting going. Every feature included.

Get early access
Most sellers start hereUp to 500 orders a month
£49 per month + VAT

For growing sellers. Every feature included.

Get early access
Up to 1,000 orders a month
£99 per month + VAT

For busy multichannel sellers. Every feature included.

Get early access
Over 1,000 orders a month
£99 + 2p per extra order, + VAT

For high-volume sellers: £99 a month covers your first 1,000 orders, then 2p for each order after that.

Get early access
Every feature included on every planPriced per month, plus VATEarly-access pricing confirmed before launch

Request your 7-day trial

Tell us about your business and we will email your trial login details. Early-access sellers get set up first.

We use your email only to contact you about early access. Privacy

Questions

Straight answers

Can I run it alongside my current system?

Yes. Channels start in shadow mode, where MarketplaceHQ 365 reads orders and stock and compares, without changing anything on the marketplace.

Which marketplaces and couriers are connected today?

Amazon UK, Germany and France are live, with Amazon Buy Shipping for labels. Other Amazon marketplaces, courier connections and more channels are being added in order of demand. The integrations page shows where each one stands.

Can the repricer go below my cost?

No. The floor price is a hard limit, and a drop of more than 25% in one step needs a person to approve it.

Does the AI send customer replies on its own?

Only for question types you switch on, and never for refunds, complaints, legal threats or anything unusual. Everything else waits for a person.

What does it cost?

Pricing is based on your monthly orders, from £29 a month plus VAT, with every feature included on every plan. Early-access pricing is confirmed before launch.

Can you move us over for us?

Yes. Managed set-up connects your channels, imports your products, stock and order history, configures everything and runs side by side with your old tool until you switch. It is priced per project; email [email protected] for a quote.