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Every customer message in one inbox, with replies drafted for you
Customers write to you on several marketplaces and by email. MarketplaceHQ 365 gathers the conversations in one place and uses Claude to draft replies from the real order record and your own policies.
What you get
One thread per customer
Messages from different channels sit together beside the customer's orders.
Drafts from the real order
Order status, tracking and stock questions are answered from the data, not from guesswork.
People stay in charge of sensitive cases
Refunds, complaints, legal threats and anything unusual are escalated to your team and never auto-sent.
Approve first, automate later
Start with every draft approved by a person. Turn on auto-send, by question type, once you trust it.
Policies you control
Set the tone, returns rules and what the assistant may and may not promise.
Straight answers
Does the AI send replies on its own?
Only for question types you switch on, and never for the sensitive categories. Everything else waits for a person.
Which AI does it use?
Claude, from Anthropic, using your own API key.
Be among the first sellers on MarketplaceHQ 365
Leave your email and we will be in touch about early access.